How NOT to give feedback; this boss has made up his mind what the problem is and what the solution should be, so is giving feedback in a “narrow frame”. The result is that the recipients are immediately defensive. The downloadable e-book explains how he should have approached it and the unconscious mistakes we make as managers.
Mapping to ILM Leadership and Management and Coaching Units levels 2-5
8605-400 Understanding The Management Role
8600-323 Understanding Performance Management
8600-326 Understanding The Communication Process
8001-254 Induction And Coaching
8001-274 Methods Of Communicating