In this video the employee has not reacted well to change and her performance has dipped. Understanding how different people react to change helps managers to find a positive way forward.
Understanding the 7 phases of change helps employees understand their own reactions.
Mapping to ILM Leadership and Management and Coaching Units levels 2-5
8607-504 Leading Innovation and Change
8605-417 Managing And Implementing Change
8600-302 Planning Change In The Workplace
8600-301 Understanding Innovation and Change
8001-259 Understanding Change