How to chair a grievance meeting 6.41 mins

How to be fair in a grievance meeting.

Hopefully chairing such a meeting is rare for a manager, so this video shows in a short time the most important skills you will need.

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“A grievance meeting is not the same as a disciplinary hearing, and is an occasion when discussion and dialogue may lead to an amicable solution”. (ACAS). In this video we will see some good questioning and listening skills…after the manager has got to grips with the “right” way to handle it (with some advice from HR).

The e-book provides a simple guide to the skills and steps to take.

Mapping to ILM Leadership and Management and Coaching Units levels 2-5

8600-314 Understanding Discipline In The Workplace

Excellent for:

  • Grievance meetings
  • Any manager
  • Use in training courses or coaching
  • Watch just in time
  • Downloadable guide