Have a look at these different ways of behaving. Do you recognise your own style? What impact would the different styles have on other people?
The e-book describes 10 steps to be assertive.
Mapping to ILM Leadership and Management and Coaching Units levels 2-5
8605-400 Understanding The Management Role
8605-408 Management Communication
8600-323 Understanding Performance Management
8600-326 Understanding The Communication Process
8001-250 Developing Yourself As A Team Leader
8001-274 Methods Of Communicating
8001-265 Workplace Communication