10 Steps To Be More Assertive

Assertion is standing up for ourselves in such a way that we also respect the rights of others. It may not guarantee good behaviour in others, but it is the only possible starting point in a constructive exchange. This is definitely NOT the correct starting point for an assertive exchange […]

How Assertive Are You?

Are you aware of how you appear to other people? Are there some situations (or people) that bring out the worst in you? Are there times when you know that if you had behaved differently you might have achieved a better outcome? This blog will help you identify your personal […]

7 Ways To Use Digital Learning Resources

For L&D Professionals “This is not about doing new things, it’s about doing the same things…differently.” Introduction According to CIPD research 1/3 to 2/3 of employees work round L&D to get learning. This means they are accessing YouTube, and all sorts of other places, to get advice, advice that may […]

Moving Forward During Change

Howtohelpemployeesmoveforwardduringchange

The “process of transition” and “the change curve” or the change “roller coaster” are all variations of the same model, which are all very useful, but we go one step further in this guide to give practical tips on how help employees through that process of change. CONTENT The  7 […]

The Secrets of Managing Reactions to Change

Thesecretsofmanagingemployeereactions

This guide exposes the most common mistakes around managing employees during change” and takes you through the different reactions to change and how help people move forward. CONTENT The common mistakes that managers make The strategy for getting it right The “How To” checklist Other useful resources THE COMMON MISTAKES […]

How To Make People Feel More Positive During Change

Howtomakepeoplefeelmorepositiveduringchange

This guide explodes the most common mistakes around communication in uncertain times and takes you through the 5  steps of how to be that calm constructive manager that your employees need you to be. CONTENT The common mistakes that managers make The  5 steps “How To” checklist Other useful resources […]

How To Manage People in Uncertain Times

Howtomanagepeopleinuncertaintimes

…The 7 Key Steps It’s difficult when you don’t know how changes might impact on people, or even what the changes might be. What is certain is that in times of change people feel insecure with substantial reason. It’s our job as managers to have a constructive discussion about the […]

The Cost of Training Videos Has Crashed

A "difficult" conversation in progress

Recently I have worked extensively in developing training programmes which encourage staff to reflect on their own behaviour and attitudes as a starting point for encouraging them as stakeholders to shape an organisation’s ethos and values.  The use of video”vignettes” has been instrumental in making this engagement as open as […]

HOW TO GIVE FEEDBACK (entirely the wrong phrase)

howtogivefeedback

This article explodes the most common mistake around “feedback” and takes you through the 8 steps of how to structure the conversation to enable lasting results. CONTENT The common mistake that managers make The strategy for getting it right The “How To” checklist Other useful resources  The common mistake that […]

How To Coach To Change Behaviour – 6 great questions to use

Free resource

As managers we sometimes have very good employees, with great knowledge and skills, who just rub everyone else up the wrong way; or choose the wrong place or time to say things; or say the wrong things to the wrong people. In this guide we will give you 6  great […]