The informal performance review

How to manage underperformance

This elearning video course shows how to structure a potentially difficult discussion with a team leader without making them defensive. In this case the team leader is not managing the performance of the team, but the skills you pick up on this course are the same for any difficult conversation with an employee who is not meeting performance standards.

Access this e-learning resource for only £25.00

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How it works?

The course includes a video showing how it can be done.

Mapping to ILM Leadership and Management and Coaching Units levels 2-5

8600-323 Understanding Performance Management

Excellent for:

  • How to use the
  • Structure the conversation to minimise defensive reactions and maximise buy in
  • Identify the underlying cause rather than just deal with the effects
  • Use a coaching style to encourage reflection and self awareness

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