Giving Effective Feedback

How to give feedback

Actually “giving feedback” gives the wrong impression as it implies that as bosses we should be working hard to tell employees if their performance is unsatisfactory. In this course we will turn that approach on its head and find a better way to improve performance by using the “wide frame”.

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How it works?

Actually if employees believe that the boss is reliable, has good intentions, AND they see the feedback process is fair, then they are far more likely to engage in the discussion; and much less likely to become defensive.

So this elearning video course is all about framing; so easy once someone explains it!

Mapping to ILM Leadership and Management and Coaching Units levels 2-5

8605-400 Understanding The Management Role
8600-326 Understanding The Communication Process
8600-323 Understanding Performance Management
8001-254 Induction And Coaching
8001-274 Methods Of Communicating

Excellent for:

  • Identify the dangers in
  • See how not to, and then how to, frame feedback
  • Reflect on your own interpersonal personal style
  • Identify the ground rules of giving feedback

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