Changing difficult behaviour

How to coach to change behaviour

By getting someone to see that their way is not the best way is far more effective, and constructive in the long term, than simply telling them to change. This elearning video course contains two videos, each showing how to deal with different behaviours that are having a negative effect on the team.

Access this e-learning resource for only £25.00

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How it works?

In the first scenario the employee is getting defensive reactions from people because she is simply going about things in the wrong way; she is far too direct. In the second video the manager helps the employee look at the root cause of her behaviour, which is based on the wrong assumption about how she should manage information.

This elearning video cause will show managers how to get a change in behaviour with a fair and constructive approach.

Mapping to ILM Leadership and Management and Coaching Units levels 2-5

8607-530 Understanding the skills, principles and practice of effective management coaching and mentoring
8605-405 Developing People In The Workplace
8600-312 Understanding Conflict Management
8600-314 Understanding Discipline In The Workplace
8600-317 Understanding Training And Coaching
8600-339 Understanding Good Practice In Workplace Coaching
8577-300 Understanding Good Practice In Workplace Coaching
8580-500 Understanding The Skills, Principles, Practice Of Effective Management Coaching And Mentoring

Excellent for:

  • Structure the discussion to be positive and fair
  • Look for the cause and not simply deal with the effect
  • Use good open questions
  • Agree a way forward

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