Become a great coach and inspire others to act

“95% of L&D Managers say that coaching has delivered tangible benefits to their business.” (Source ILM) Improve performance in others, helping them achieve more or change their outlook with our new Certificate in Coaching and Mentoring programme accredited by the ILM. This is a blended approach which means you can […]

10 Steps To Be More Assertive

Assertion is standing up for ourselves in such a way that we also respect the rights of others. It may not guarantee good behaviour in others, but it is the only possible starting point in a constructive exchange. This is definitely NOT the correct starting point for an assertive exchange […]

How Assertive Are You?

Are you aware of how you appear to other people? Are there some situations (or people) that bring out the worst in you? Are there times when you know that if you had behaved differently you might have achieved a better outcome? This blog will help you identify your personal […]

The Cost of Training Videos Has Crashed

A "difficult" conversation in progress

Recently I have worked extensively in developing training programmes which encourage staff to reflect on their own behaviour and attitudes as a starting point for encouraging them as stakeholders to shape an organisation’s ethos and values.  The use of video”vignettes” has been instrumental in making this engagement as open as […]

HOW TO GIVE FEEDBACK (entirely the wrong phrase)

howtogivefeedback

This article explodes the most common mistake around “feedback” and takes you through the 8 steps of how to structure the conversation to enable lasting results. CONTENT The common mistake that managers make The strategy for getting it right The “How To” checklist Other useful resources  The common mistake that […]

How To Coach To Change Behaviour – 6 great questions to use

Free resource

As managers we sometimes have very good employees, with great knowledge and skills, who just rub everyone else up the wrong way; or choose the wrong place or time to say things; or say the wrong things to the wrong people. In this guide we will give you 6  great […]

10 Steps To Be More Assertive

Download the ebooklet for free

Are you aware of how you appear to other people? Are there some situations (or people) that bring out the worst in you? Are there times when you know that if you had behaved differently you might have achieved a better outcome? This guide will help you identify your personal […]

How To Manage A Negative Employee – the 10 key steps

Free download

Every organisation has at least one negative person, who drains the life out of us all with their constant sniping or whingeing. OK maybe not everyone is enthusiastic about all aspects of their work or recent changes, but this one person is tipping the balance and dragging the atmosphere down,  […]

What Every Manager Ought To Know About Giving Feedback

Free ebooklet to download

For a start “feedback” is entirely the wrong word. This article captures what smart managers have learned in the past and you can easily practice.  You will learn how to avoid making the most common mistakes and how to use the ‘wide frame’ approach for a more constructive and positive […]

The 6 Steps Of A Basic Coaching Conversation … and why most managers forget number 2

Download the ebooklet

I have coached many managers who have been in the organisations a long time but their boss has got to the end of his/her tether with them. Problems in the way they behave have finally got too much to bear, senior leaders have a low opinion of them, their staff […]