Assertion is standing up for ourselves in such a way that we also respect the rights of others. It may not guarantee good behaviour in others, but it is the only possible starting point in a constructive exchange.
This is definitely NOT the correct starting point for an assertive exchange …..
- It starts with the way you look and sound; stand or sit up straight, keep your jaw relaxed, keep your voice calm and even. Breathe…..
- Make our position clear – I need, I believe, I prefer
- Speak for ourselves – I find, in my experience
- Find out where others stand – What do you think, how does that fit with you?
- Show understanding – I understand your concern about…I know you have a lot to do…
- Brief and direct messages – I need to change the date for… or I need to talk to you about what happened yesterday
- Try to solve problems – How can we get round this?
- Allow others to decide for themselves – How about…? Would it work if…..?
- Persist - Excuse me, I would like to finish my statement.
- Express feelings – I am really angry about what happened last week…
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